Speaks your callers' language
Answers naturally in 30+ languages, so no caller is turned away.
Conversational AI for Healthcare
Conversational AI for healthcare,with HIPAA built in.
Lani is a conversational AI built for medical practices, med spas, and dental offices. Sub-second voice answer, HIPAA-grade handling via Privacy Plus+, and bookings written straight into your scheduler. Every patient call answered, every consult scheduled, every cold lead reactivated.
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Built for medical from the voice layer up.
How it works
Everything the front desk should do, done automatically
HIPAA-grade by design
BAA available, encrypted audio, isolated transcripts, audit-logged. Privacy Plus+ add-on enables full HIPAA-grade handling for medical verticals.
Patient calls answered in <1 sec
Sub-second AI receptionist pickup, 24/7, in 30+ languages. Patient never hits voicemail, never gets put on hold, never calls the practice down the street.
Books straight to your scheduler
Real appointments in your real scheduler, with deposit collection via Lani Pay and recording-disclosure language compliant with your state's rules.
Built for real front-desk work
The everyday work your front desk does, handled automatically on every call.
Books while they are on the line
Writes confirmed appointments straight into your calendar in real time.
Takes deposits directly on the call
Collects a deposit or booking fee while the caller is still on the line, so appointments hold and no-shows drop.
Never miss a call again
Texts back within seconds when a call slips through, so the lead stays warm.
Every conversation, logged
Writes each call and its outcome to your CRM automatically.
Sounds human, not robotic
A natural voice that callers are comfortable talking to.
HIPAA-grade infrastructure available via Privacy Plus+ add-on (BAA included)
Sub-1-second patient call answer rate, 24/7 in 30+ languages
Books directly into your scheduler, no clipboards, no callbacks
Cold-patient reactivation campaign reawakens leads from 90+ days ago
Multi-location aware, routes by region, follows local hours, respects state-specific rules
Real-time human transfer when a patient request requires clinical judgment
Recording-disclosure handling compliant with two-party-consent states
Why it works
A front desk that never misses
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HIPAA-grade by design
BAA available, encrypted audio, isolated transcripts, audit-logged. Privacy Plus+ add-on enables full HIPAA-grade handling for medical verticals.
app.lani.ai · call
Incoming call
New caller · (415) 555-0148
Live transcript
Hi, do you have any openings this week?
We do — I can book you Thursday at 2:00. May I grab your name?
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Patient calls answered in <1 sec
Sub-second AI receptionist pickup, 24/7, in 30+ languages. Patient never hits voicemail, never gets put on hold, never calls the practice down the street.
app.lani.ai · scheduler
Booking into your scheduler
Wed 10:00
Wed 2:30
Thu 2:00· selected
Fri 11:15
Appointment booked
Thursday 2:00 PM · written to your calendar and CRM
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Books straight to your scheduler
Real appointments in your real scheduler, with deposit collection via Lani Pay and recording-disclosure language compliant with your state's rules.
app.lani.ai · CRM
Written back automatically
Contact created
Name, phone, source captured
Call summary logged
Transcript + outcome attached
Appointment synced
Written to your calendar
Pipeline stage moved
Marked “Booked” automatically
· Med Spa
High-ticket consultations, deposit collection, multi-location coordination. The AI receptionist books the consult, takes the deposit, and texts the directions, entirely autonomously.
· Dental
Appointment reminders, cold-patient reactivation, and emergency-call triage. Lani recovers the dormant patients your hygienist hasn't had time to call back.
Hear it in action
Listen to a call, start to finish
A real inbound call answered, qualified, and booked — no hold music, no voicemail.
Demo recording coming soon
Under 1 sec
Answer time
24/7
Always on
60-80%
of callers won't leave a voicemail
Every call
Logged to your CRM
Industry benchmarks and product facts — not individual client results.
Integrations
Works with the tools you already run on
Lani plugs into your existing CRM, calendar, payment, and phone stack. No rip-and-replace.
GoHighLevel
HubSpot
Salesforce
Stripe
Twilio
Google Calendar
Google Sheets
GoHighLevel
HubSpot
Salesforce
Stripe
Twilio
Google Calendar
Google Sheets
Calendly
Zapier
Slack
QuickBooks
Zoom
Mailchimp
Square
Calendly
Zapier
Slack
QuickBooks
Zoom
Mailchimp
Square
Frequently asked
Questions service business owners ask before going live
Is Lani HIPAA-compliant?
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HIPAA compliance is shared between vendor and practice. Lani provides the technical safeguards required to operate in HIPAA contexts: a Business Associate Agreement (BAA) via the Privacy Plus+ add-on, encrypted audio, isolated transcript storage, audit logging, configurable retention, and recording-disclosure handling. The practice is responsible for the operational and administrative pieces of HIPAA on its end. We help you stand both sides up during the 7-day pilot.
How does conversational AI for healthcare actually book appointments?
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Lani plugs into the EMR or scheduler your practice already uses. During the call (or SMS conversation), the AI receptionist confirms the patient identity per your verification rules, identifies the appointment type, finds the next available slot, books it, takes a deposit if you've enabled Lani Pay, and texts the patient confirmation + directions. The visit lands in your scheduler in real time.
Will the AI hand off to a clinician when needed?
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Yes. Escalation rules are configurable per practice, clinical questions, complaints, sensitive issues, or any condition you set. Lani recognizes the escalation intent and warm-transfers to your designated human in real time with full call context.
Does this work for med spas as well as dental?
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Yes. Lani has med spa and dental templates ready on day one, with vertical-specific knowledge base seeds for both. Roofing, solar, and home services are also live verticals, Lani is built for service businesses generally, and the healthcare templates are battle-tested.
How fast can a practice go live?
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7 days. Day one is kickoff and knowledge base load (services, pricing, hours, providers, policies). Days 2-3 are voice persona and EMR/scheduler integration. Days 4-5 are the dial-test quality gate. Days 6-7 are production cutover with the AI receptionist taking real patient calls.
Conversational AI for healthcare, live in 7 days.
BAA available. Sub-second answer. 30+ languages.